DISCOVER THE SYSTEM FOR DEALING WITH DIFFICULT PEOPLE THAT REALLY WORKS
...Even if you hate conflict
The “secret” to dealing with difficult people so they step up or step out within four weeks in ANY organisation or situation is to create super clear expectations, avoid surprises and to pick small battles again, and again, and again. This book will teach you how to do it.

Since 2017, I've Been Coaching Leaders Around The World. I've Helped Leaders Like Graeme...

"I was reluctant at first to engage the services of Jonno as other contractors had disappointed in the past. Jonno quickly hit the mark and can best be described as engaging, thought-provoking and culture-shifting. I highly recommend Jonno and hope to use him in the future. You won’t be disappointed!" Graeme Budler - New Zealand

And Elaine...

"I really enjoy the time I have spent with Jonno as it makes me take a step back from a frantic pace...and evaluate what is currently important. It gives me an hour each time to reflect on what is currently on my mind and some head space in which to process this. As a leader, with little time to process thoughts each day, working with Clarity has been an invaluable resource to clarify my thinking and I hope this will continue throughout the year to support me to lead." Elaine Field - UK

And Andrew...

 “Jonno presents a refreshing perspective, not ‘earth- shattering’ but refreshing. I say that because the bulk of what he achieves is done by the listener answering his questions. That’s right, Jonno helps you answer your own questions by asking more! Who’d have thought gaining clarity came from asking the right questions, because we mostly only ever spend our time seeking answers. Jonno’s curiosity enables him to reach the heart of the person enabling them to define their own path.” Andrew Iles - Australia

And Paul...

“We had the privilege of having Jonno work with us through individual coaching sessions, small group work with leadership and collectively as a whole organisation. Jonno helped us understand where each individual fits within the bigger picture of the organisation’s mission and how each staff member has been called to this organisation for such a time as this. Working with Clarity...provided opportunity for our individual and collective purpose to be refined and understood within the bigger...story.” Paul Thompson - Australia

And Marion...

Our individual coaching sessions with Jonno have been invaluable. These sessions have enabled me to reflect on my own leadership and to clearly identify areas I need to grow and strengthen to enable me to lead more effectively. Jonno has a unique ability to ask targeted questions which have scaffolded my thinking and enabled me to reflect and arrive at my own solutions to challenges. I have greatly appreciated his wisdom and insights along with his clear and thorough understanding of Leadership principles. He has been a real gift to us.” Marion Trotter - Australia

And Many Others...

The most common challenge leaders are facing is this:

How do you deal with difficult people if you hate conflict?

My system helps leaders to deal with difficult people so they step up or step out within four weeks.

It all hinges on one basic premise.

Your strategy for dealing with difficult people should revolve around clarifying expectations, picking small battles again, and again, and again and avoiding surprises with two main objectives in mind:

1️⃣  Hold difficult people accountable for their poor behaviour without big conflicts or confrontations.

2️⃣  ​Sustain that accountability so they self-determine to step up or step out of your organisation within four weeks.

To put it another way...even if you hate conflict with my system you can gently run a process of small uncomfortable battles that clarifies expectations and avoids surprises...

AND helps difficult people to make their own choices to change their behaviour or to finish up in your team or organisation without you needing to have a massive conflict with them.

My New Book Will Show You How To:

🔥  ​Deal with a difficult person so they step up or step out WITHIN FOUR WEEKS 

🔥 ​ Have CRUCIAL CONVERSATIONS in a way that sets you up to hold someone accountable without catching them completely off guard (that means no massive blow up conflicts or confrontations)

🔥 ​​STOP putting up with poor behaviour just because you hate conflict

🔥 Avoid the​ 4 ingredients of the recipe for disaster (so you DON'T end up having a massive conflict where nobody wins) 

🔥  Clarify or change expectations (which is the KEY to dealing well with difficult people) in such a way that the person doesn't feel threatened or defensive

🔥 ​ Stop avoiding conflict (and how to do it in a way that’s 10X LESS PAINFUL and uncomfortable than the big blow-ups we often experience)

🔥 ​ Create a clean slate with a difficult employee (without letting them off the hook for their poor behaviour)

🔥 ​ Focus on removing the element of surprise from your relationships with difficult people (and why it's ALWAYS a bad sign when an employee is surprised)
​​
🔥 ​ Know when it's the RIGHT TIME to pick a small battle with a difficult person (and how to navigate that crucial conversation)
🔥 ​ Work out if your expectations for the people you lead are clear or unclear (hint: Most leaders I work with only score a 5/10 on this initially, so there's usually some EASY work to be done to move forward in this area!)

I Want Difficult People To Step Up Or Step Out In Four Weeks

Here's the Big Secret That's In My Book:

When you use clear expectations, small battles and no surprises, 95% of the time a difficult person will self-determine to step up or step out within four weeks.

When that person steps up or steps out, your team will thank you and you'll sleep better at night.

That improvement in team culture will help you to keep your best and to attract more great employees.

And your team and organisation can finally become the BEST they can be.

But 99% of leaders either hate conflict and avoid it at all costs or create an environment where there are big disastrous battles constantly that people don't want to work in long-term. 

The reality is that if you avoid conflict at all costs or go there and have big conflicts and confrontations regularly, it's nearly impossible to see your team and organisation become the best it can be. 

It’s RISKY to jump into conflict with difficult people without a plan. 

And you'll likely end up in disastrous big conflicts and confrontations where everyone loses and you think, "I will NEVER do that again!" 

Difficult People Won't Put Up With Being Held Accountable... If It's Consistent

Instead of trying to change things overnight and start addressing every bad behaviour that's ever happened in your team, you can start by clarifying or changing expectations and accomplish three critical things...

First, every person can handle a conversation about clarifying or changing EXPECTATIONS.

Instead of catching difficult people off-guard and causing World War III, you're starting a conversation that's palatable, only slightly uncomfortable and doesn't cause them to be highly defensive.

Second, you are setting the foundation for one of the most difficult hurdles for any leader...accountability!

For someone to be held accountable, there needs to be crystal clear expectations in place.

You are now able to start holding them accountable, because they have a clearer understanding of your expectations for them and realise you'll be holding them accountable to those expectations.

Third, the expectations you clarify or change can be used to conduct SMALL BATTLES again, and again, and again.

If you hate conflict, you're not alone! But if you could get someone to step up or step out within four weeks by having small battles that are only slightly uncomfortable and don't blow up in everyone's faces... do you think you might be able to handle that? 

Yes...I think you can.

BUT... you also accomplish three CRITICAL things with these small battles:

👉  You chip away at accountability rather than trying to smash it out of the park in one meeting (they've sat down with you to clarify or change the expectations so they're more open to the small battle about those expectations)

👉  You avoid the element of surprise which always leads to disaster (they're not caught completely off guard resulting in a highly defensive and aggressive response)

👉  You are well on your way to seeing them step up or step out within FOUR WEEKS (your small battles build up the pressure on the person gently causing them to self-determine to change their behaviour by stepping up or to change their circumstances by stepping out of your team or organisation)
"New Book Shows You 
How To Deal With Difficult People
...Even If You Hate Conflict"
Here's What You’re Getting
I’ve put together a 62-page book that you can read in an afternoon.

This isn’t your typical leadership book with a bunch of theories and hypotheticals. I take you step-by-step through my process of dealing with difficult people using a system that works, even if you hate conflict.

And when you can hold difficult people accountable so they STEP UP or STEP OUT within four weeks, the impact that has on your wellbeing, your team and your organisation is immediate and massive.

I Want The Book And I Want To Improve How I Deal With Difficult People

Here's Just A Fraction of What You'll Get...

📕   Why dealing with difficult people is both possible and remarkably simple but it’s painfully difficult (page 8)

📕   The secret to dealing with a difficult person so they step up or step out within four weeks (page 8)

📕   Do you really think you have to put up with their poor behaviour because you hate conflict? (page 9)

📕   4 ingredients of the recipe for disaster (and how to avoid these at all cost so you don’t end up having a massive conflict where nobody wins) (page 25)

📕   Why clarifying expectations is the foundation of dealing well with difficult people (page 26)

📕   Why avoiding conflict isn’t an option (and how to do it in a way that’s 10x less uncomfortable and painful than the big blow-ups we often experience) (page 27)

📕   Why it’s always a bad sign when an employee is surprised (and why you NEED to focus on removing the element of surprise from your relationships with difficult people) (page 28)

📕   The difference between unclear expectations and unrealistic expectations (and how unrealistic expectations are the secret ingredient that makes difficult people so… difficult) (page 31)

📕   The 3 stages to dealing with a difficult person so they step up or step out within four weeks (page 35)

📕   The simple strategy I use with my clients to help them work out how clear their expectations are for their team (page 36)

📕   What to do if conflict is your nemesis (and a simple framework for having a crucial conversation that starts with self-deprecation and an apology that ACTUALLY WORKS) (page 38)

📕   How to create a clean slate with a difficult employee without letting them off the hook for their poor behaviour (page 39)

📕   Foolproof hacks to have crucial conversations where you clarify or change expectations (page 40)

📕   Why starting an ‘awesome employee’ with a ‘she’ll be right’ attitude and without any expectations is the WORST thing you can do to yourself (page 41)

📕   Yes, you DO have what it takes to hold difficult people accountable without massive blow ups or confrontations (page 43)

📕   When it’s the right time to pick a small battle with a difficult person (and how to navigate that crucial conversation) (page 44)

And much, MUCH more...

I Want The Book And I Want To Improve How I Deal With Difficult People

This Exact System Is What I Use When Coaching Leaders Around The World Like 
Lyndall...

“In the one on one coaching, it’s Jonno’s gentle and warm manner, his “less is more” approach and his genuine desire to facilitate growth in leaders which all combine to create a rare space in which self-reflection is safe, powerful and revealing. Working with Jonno has helped me to consider all aspects of my leadership work, find direction for future endeavors, and has energized me for the road ahead." Lyndall Waters - Australia

And Christopher...

“Jonno is a passionate, experienced and responsive leadership consultant. His disarming approach when addressing challenging leadership questions engaged a wide spectrum of people leaders across our organisation. Comfortable communicating with large or small groups, Jonno’s singular vision of investing in people to help organisations thrive...permeated all aspects of support, guidance and engagement offered. Jonno uses research proven leadership methodologies as well as foundational...principles to deliver context appropriate strategies that engage participants in building tangible takeaways for use in the long and short term. My experience of working with Jonno resulted in greater clarity, more effective team and increased appreciation of organisational purpose and values.” Christopher Martin - New Zealand

And Alison...

“Through a relaxed and engaging interactive session, Jonno was able to lead the team to a crescendo of clarity about our mission and vision, simply by posing a series of thought-provoking questions and then working the room to bring those into focus. The session inspired many of us with a fresh revelation of the significance of our function individually and corporately.” Alison Petersen - Australia

So, Yes, I Can Help You Too!

If you're a leader with a team of 8...

And you have 1 difficult person causing problems for you and the rest of your team...

How many of the great people on your team do you think would be THANKFUL if you can get that difficult person to step up or step within four weeks?

Let's be conservative and say it was just 1...1 person out of 7.

If you have 1 great person on your team who is so thankful for how you're holding others accountable for their behaviour that they decide not to leave...

How much of a difference do you think it would make if you can keep that GREAT employee?

You could improve to just average at dealing with difficult people and keep that one great employee in your team long-term.

Or you could become great at dealing with difficult people and see difficult people step up or step out of your team and organisation so that you're left with just great employees.

What if over time you saw difficult people step up or step out and great people choose to stay?

What difference might that make to your life as a leader? What about the bottom line of your business, team or organisation?

More importantly, what difference might that make to your vision and mission for your team and organisation? 

How much more effective and efficient would you be without the distraction of poor behaviour from difficult people compounded with the sustained quality from keeping your best people?

Whatever those numbers might be, your life, team and organisation will be transforming before your very eyes.

It's Decision Time, My Friend

For just $17, you can purchase my 66-page book, Step Up or Step Out, and get everything you need to implement this game-changing strategy into your leadership.

Or you can close out this page and keep doing what you've been doing.

I Want The Book And I Want To Improve How I Deal With Difficult People

"What If This Book Is A Complete Waste?"

If you’re skeptical of ANY advertising claims at this point…

I understand.

And I’m not asking your to let your guard down.

That would be unfair given how many half-truths there are on the internet to wade through.

Instead, here’s my offer:

Buy my book for $17.

If you dislike it for ANY reason…

Just let me know and I’ll refund you the $17.

You don’t even have to send anything back. Just ask for a refund, and it’s yours.

The Book Is $17...But How Much Does It Cost NOT To Purchase It?

Thousands, conservatively.

The number of great employees or volunteers you're NOT keeping because you don't have a system for dealing well with difficult people so they STEP UP or STEP OUT is staggering.

If you're anything like other leaders I've worked with, you're missing out on keeping at least one great employee or volunteer every year you wait.

And If you’re not keeping your great people, you won't see your team or organisation become the best it can be.

And after years of sitting stagnant and never cracking the code to dealing well with difficult people so you can keep your best people…

You’ll give up on seeing your team or organisation become everything you once dreamed it could be - either by choice or by force - and that’s the most costly outcome of all.

There's No Need For Fake Scarcity

You're buying a book that gets delivered digitally as a PDF. 

So I'm not going to insult your intelligence by telling you, "There's only 100 left!!"

If you've read this far and you're still not comfortable investing $17 in yourself and your business, this book probably won't help you.

But the truth is, if you keep doing what you’ve always done, you’ll keep getting what you’ve always got.

OR…

You can do something different right now by investing a few bucks in the same system that I use to help leaders around the world to deal with difficult people...so they step up or step out in FOUR WEEKS.

The choice is yours. 

Click the button below to get your copy of Step Up or Step Out.

Thank For all The Testimonials To Prove You Really Help People!

Thanks for reading this very long letter!

-Jonno White

P.S. Here’s a summary for my Cliffnotes lovers:

Most leaders are passionate about the vision or mission of their team and organisation but they hate conflict.

The "secret" to successful accountability is to clarify or change expectations so that they're crystal clear, to avoid surprises and to pick small battles again, and again, and again.

If you avoid conflict at all costs or go there and constantly have big one-off battles then you'll have disastrous conflict and confrontation that ends up blowing up in your face either way.

Since 2017 I've been coaching leaders around the world to help them build their leadership capacity.

The number one challenge that leaders experience is how to deal with difficult people when you hate conflict.

I’m offering you a book that walks you through how to do it.

It’s called Step Up or Step Out.

It'll show you how to clarify or change expectations, avoid surprises - and then pick small battles again, and again, and again so difficult people step up or step out within FOUR WEEKS.

It costs $17, but if you dislike it for any reason, just let me know. I’ll refund the money and you can keep the book.

$17 is ridiculously cheap for what you're getting, so I'll probably raise the price soon.

Thanks For all The Testimonials To Prove You Really Help People!

Copyright 2021 Consult Clarity