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ONE TIME OFFER: Do you want to download my "How To Deal With Difficult People Masterclass" where I take you through the process that I unpack in Step Up or Step Out? It’s one thing to read the book but the masterclass INCLUDES my Pain vs Expectations Graph and the Infographic I use to show you the whole process in one slide. I present this masterclass to leaders around the world and the last time we ran it live we sold out. Normally it’s $1,000 for this 45 minute masterclass on how to deal with difficult people. *** Click YES to add this to your order now for just a single payment of $37! (This offer is not available at ANY other time or place)

Here's Just A Fraction Of What You Will Learn in Step Up or Step Out:
  • ​The secret to dealing with a difficult person so they step up or step out within four weeks (page 8)
  • 4 ingredients of the recipe for disaster (and how to avoid these at all cost so you don’t end up having a massive conflict where nobody wins) (page 25)
  • ​Why clarifying expectations is the foundation of dealing well with difficult people (page 26)
  • ​Why avoiding conflict isn’t an option (and how to do it in a way that’s 10x less uncomfortable and painful than the big blow-ups we often experience) (page 27) 
  • ​Why it’s always a bad sign when an employee is surprised (and why you NEED to focus on removing the element of surprise from your relationships with difficult people) (page 28) 
  • ​The difference between unclear expectations and unrealistic expectations (and how unrealistic expectations are the secret ingredient that makes difficult people so… difficult) (page 31) 
  • ​The simple strategy I use with my clients to help them work out how clear their expectations are for their team (page 36) 
  • ​What to do if conflict is your nemesis (and a simple framework for having a crucial conversation that starts with self-deprecation and an apology that ACTUALLY WORKS) (page 38)
  • ​When it’s the right time to pick a small battle with a difficult person (and how to navigate that crucial conversation) (page 44)
  •  And so much more!

When You Get Your Copy Of The "Step Up or Step Out" eBook For Just $5.90

You'll Get All Of These Bonuses For Free!

  • ​Discover Our One-Page Guide To Coaching (Value $197)
  • ​​Instant Access To The Coaching Checklist (Value $97)
  • ​​Instant Access To The Leadership Survival Guide (10 World-Class Leaders Reveal Their Secrets) 57-Page eBook (Value $497)
  • ​​Instant Access To Great Questions To Ask For Coaches And Leaders (Value $97)
  • ​​​Instant Access To Decoded: Top 10 Leadership Books That Changed My Life (Value $297)

Total Value: $1,185

Today Just $5.90

Here's Just A Fraction Of What You Will Learn in Step Up or Step Out:
  • ​The secret to dealing with a difficult person so they step up or step out within four weeks (page 8)
  • 4 ingredients of the recipe for disaster (and how to avoid these at all cost so you don’t end up having a massive conflict where nobody wins) (page 25)
  • ​Why clarifying expectations is the foundation of dealing well with difficult people (page 26)
  • ​Why avoiding conflict isn’t an option (and how to do it in a way that’s 10x less uncomfortable and painful than the big blow-ups we often experience) (page 27) 
  • ​Why it’s always a bad sign when an employee is surprised (and why you NEED to focus on removing the element of surprise from your relationships with difficult people) (page 28) 
  • ​The difference between unclear expectations and unrealistic expectations (and how unrealistic expectations are the secret ingredient that makes difficult people so… difficult) (page 31) 
  • ​The simple strategy I use with my clients to help them work out how clear their expectations are for their team (page 36) 
  • ​What to do if conflict is your nemesis (and a simple framework for having a crucial conversation that starts with self-deprecation and an apology that ACTUALLY WORKS) (page 38)
  • ​When it’s the right time to pick a small battle with a difficult person (and how to navigate that crucial conversation) (page 44)
  •  And so much more!
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