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Here's Just A Fraction Of What You Will Learn in Step Up or Step Out:

The secret to dealing with a difficult person so they step up or step out within four weeks (page 8)
4 ingredients of the recipe for disaster (and how to avoid these at all cost so you don’t end up having a massive conflict where nobody wins) (page 25)
Why clarifying expectations is the foundation of dealing well with difficult people (page 26)
Why avoiding conflict isn’t an option (and how to do it in a way that’s 10x less uncomfortable and painful than the big blow-ups we often experience) (page 27)
Why it’s always a bad sign when an employee is surprised (and why you NEED to focus on removing the element of surprise from your relationships with difficult people) (page 28)
The difference between unclear expectations and unrealistic expectations (and how unrealistic expectations are the secret ingredient that makes difficult people so… difficult) (page 31)
The simple strategy I use with my clients to help them work out how clear their expectations are for their team (page 36)
What to do if conflict is your nemesis (and a simple framework for having a crucial conversation that starts with self-deprecation and an apology that ACTUALLY WORKS) (page 38)
When it’s the right time to pick a small battle with a difficult person (and how to navigate that crucial conversation) (page 44)
And so much more!

When You Get Your Copy Of The "Step Up or Step Out" eBook For Just $1.70

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Discover Our One-Page Guide To Coaching (Value $47)
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Instant Access To Great Questions To Ask For Coaches And Leaders (Value $47)
Instant Access To Decoded: Top 10 Leadership Books That Changed My Life (Value $47)

Here's Just A Fraction Of What You Will Learn in Step Up or Step Out:

The secret to dealing with a difficult person so they step up or step out within four weeks (page 8)
4 ingredients of the recipe for disaster (and how to avoid these at all cost so you don’t end up having a massive conflict where nobody wins) (page 25)
Why clarifying expectations is the foundation of dealing well with difficult people (page 26)
Why avoiding conflict isn’t an option (and how to do it in a way that’s 10x less uncomfortable and painful than the big blow-ups we often experience) (page 27)
Why it’s always a bad sign when an employee is surprised (and why you NEED to focus on removing the element of surprise from your relationships with difficult people) (page 28)
The difference between unclear expectations and unrealistic expectations (and how unrealistic expectations are the secret ingredient that makes difficult people so… difficult) (page 31)
The simple strategy I use with my clients to help them work out how clear their expectations are for their team (page 36)
What to do if conflict is your nemesis (and a simple framework for having a crucial conversation that starts with self-deprecation and an apology that ACTUALLY WORKS) (page 38)
When it’s the right time to pick a small battle with a difficult person (and how to navigate that crucial conversation) (page 44)
And so much more!

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